Nicholas Goldberg: I just spent 45 minutes on hold, and here's what I thought of the music they blared at me
My purpose here is not to carp — much — about being mistreated by Lufthansa's customer service system. Why bother? My recent experience with the German airline was no worse than what I or anyone else is usually subjected to by big companies. Yes, I had to call repeatedly just to get put on hold. When I finally made it to hold, I waited between 20 and 40 minutes each time — ensuring that when I ...
My purpose here is not to carp — much — about being mistreated by Lufthansa's customer service system. Why bother? My recent experience with the German airline was no worse than what I or anyone else is usually subjected to by big companies.
Yes, I had to call repeatedly just to get put on hold. When I finally made it to hold, I waited between 20 and 40 minutes each time — ensuring that when I was finally connected to a human being, I was in a low-level rage that I had to suppress
