Travel dilemmas: How I got a hotel refund
by Christopher Reynolds, Los Angeles Times
Feb 04, 2019
3 minutes
For the first time ever, I was in green, rainy Portland, Ore., and there wasn't enough water.
More specifically, there wasn't any water in the pipes serving my family's room at the DoubleTree hotel. We were in town for a youth dance competition when a plumbing crisis struck the hotel Nov. 18, putting scores of guest bathrooms out of commission on short notice and raising at least two questions:
What does a hotel owe guests who lose use of their bathrooms from 8 p.m. to 6 a.m?
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