A HOTELIER FOR MORE THAN 30 YEARS AND AUTHOR OF THE HOTEL DETECTIVE AND HIS LOVER
A hotel manager’s mail is always a delight to read. Grumbling letters tumble through the letterbox at a rate of three complaints to every one compliment. It’s quite a ratio, and the petulant correspondence is the full spectrum: the food, the service, lost property, the bill, the room, the people and even the weather.
Complainants can be very rude. For example, I once received a note
