Travel dilemmas: Calling customer service?
by Catharine Hamm, Los Angeles Times
Aug 06, 2018
4 minutes
Loretta Gromo wanted to do something special to celebrate her wedding anniversary, so she decided to book a Royal Caribbean cruise to mark 25 years of marriage to her husband, Bob.
After 34 years as an elementary school teacher, she was experienced in handling a range of behaviors, including a lack of cooperation. In the classroom, that might be expected; after all, she taught second-graders. But from a cruise-line agent?
Yet that's some of what the Claremont, Calif., resident said she encountered after she asked for and thought she had received a cruise-line promotion that would have given the couple a
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