Consumer Confidential: Sorry your mom is dead. If only she'd been hit by a bus, we'd pay your claim
by David Lazarus, Los Angeles Times
Jan 11, 2019
4 minutes
If Rebecca Anderson had died by falling down an elevator shaft, Citi Group would have made good on its promise to wipe clean all her credit card debt. The company also would have come through if she'd been hit by a bus.
But Anderson died suddenly from a heart complication, and Citi ruled that because this was a "natural death" and not an accident, it wasn't covered by the credit protection program Anderson had paid for in case of her untimely demise.
"I could understand if they won't cover you if it's a suicide," Anderson's daughter, Kara Schmidt, told me. "But what they seemed
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