It's been a year since Dr. David Dao was dragged off a United flight. Here's how flying has changed, and how it hasn't
It started with a passenger refusing to give up his seat aboard a Sunday evening United Express flight from Chicago's O'Hare International Airport to Louisville, Ky., last April to make room for airline employees.
Within 24 hours, cellphone video of the bloodied 69-year-old man being dragged down the aisle had gone viral, sparking outrage worldwide and embroiling United Airlines in one of the worst public relations crises in its history.
Legislators hauled executives from United and other airlines to Capitol Hill and threatened new regulations. United CEO Oscar Munoz promised a "culture shift" and a list of policy changes, including additional employee training and limiting use of law enforcement on aircraft to safety and security issues. Other airlines chimed in with plans to limit problems resulting from overbooking.
A year later, airlines have followed through on promises to help prevent some of the worst experiences passengers can have while flying. But the everyday annoyances and indignities that also drew attention in the wake of the incident remain - in part because, for many passengers,
