Amid Labor Day weekend travel surge, airlines promise better customer service
Prodded by a new Transportation Department online customer service tool, airlines promise free food and hotel rooms for travelers stranded by delays and cancellations that are the airlines' fault.
As we head into the last busy travel weekend of summer, several major airlines are promising to deliver better customer service, especially if they can't deliver you to your destination on time, including providing meals and hotel rooms to those passengers stranded by significant flight delays or cancellations when those disruptions are the airlines' fault.
The airlines, including Alaska, American, Delta, Hawaiian, JetBlue, Southwest and United, are committing to the customer service improvements just as the U.S. on Thursday that will allow air travelers to see what they're legally entitled to when an airline cancels or significantly delays
