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EP027c: A practical use case of focusing on service in an IoT solution to increase customer stickiness – an interview with Peter Bourne of BrightWolf

EP027c: A practical use case of focusing on service in an IoT solution to increase customer stickiness – an interview with Peter Bourne of BrightWolf

FromIndustrial IoT Spotlight


EP027c: A practical use case of focusing on service in an IoT solution to increase customer stickiness – an interview with Peter Bourne of BrightWolf

FromIndustrial IoT Spotlight

ratings:
Length:
18 minutes
Released:
Feb 23, 2018
Format:
Podcast episode

Description

Peter tells us about a rollercoaster case of an IoT implementation gone wrong with a happy ending for a manufacturing firm. We also discuss the penalty of innovation, and the future of the cloud vs. edge relationship.   Peter Bourne is the CEO of BrightWolf, strategic advior for ProAxion Incorporated, and an Entrepreneur in Residence for Blackstone Entrepreneurs Network. Prior to Bright Wolf, he spent 15 years in Director, CEO, COO, EVP and GM roles at both public and private companies, from early stage through revenue to profitability and exits. Peter’s career covers a breadth of industries experiencing digital transformation, spanning all company operations including P&L, sales and marketing, and R&D. He has spent 20 years in CEO, COO, EVP and GM roles at both public and private companies, helping to commercialize new technologies, and developing companies and products for success. Bright Wolf has almost a decade of experience as a system integration and technology partner for Fortune 1000 industrial equipment providers seeking digital transformation through adaptable connected product solutions. Bright Wolf's pre-built components, open system architecture, and expertise with industrial controls, protocols, and embedded systems enable rapid delivery of flexible IoT products and services that generate business outcomes for our customers. Learn more at http://brightwolf.com   IoT ONE is an online platform devoted to accelerating adoption of Industrial Internet solutions. We are mapping the global ecosystem of IoT vendors, use cases, case studies and technologies. We leverage this data to help companies source technology, research competitors, and enter new markets. Learn more about IoT One : http://iotone.com IIoT Resources: http://www.iotone.com/guides  IIoT Case Studies: http://www.iotone.com/casestudies  IIoT Glossary: http://www.iotone.com/terms  Twitter: @IotoneHQ  
Released:
Feb 23, 2018
Format:
Podcast episode

Titles in the series (100)

The IIoT Spotlight Podcast shines a light on Industrial IoT solutions that are impacting businesses today. Every week, we interview an expert about IoT markets, technologies, or use cases. Our goal is to provide insight into the planning and implementation of IIoT systems, from new business models to technology architecture selection to data ownership and security. Our host, Erik Walenza, CEO of IoT ONE, has worked in China for 11 years and he is an active member of the Chinese innovation ecosystem. He is passionate about exploring the impact of digitalization in businesses, and through his position as Chair of the Technology and Innovation Committee in China he plays an active role in the exchange of best practices for innovation strategy and tech trends evolution in Asia, but also worldwide. Erik has interviewed over 100 CEOs and venture capitalists while building one of Shanghai’s largest entrepreneur networks. The IIoT Spotlight is produced by IoT ONE. IoT ONE is a specialized consultancy that researches digital landscapes and supports the development and implementation of digital transformation strategies in Asia and beyond. Don't forget to follow us on LinkedIn @iot-one or visit our website at www.iotone.com. You can contact Erik directly at erik.walenza@iotone.com.