50 min listen
Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media
Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media
ratings:
Length:
25 minutes
Released:
Apr 16, 2024
Format:
Podcast episode
Description
Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels.
Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
Released:
Apr 16, 2024
Format:
Podcast episode
Titles in the series (100)
Brian Proctor - Founder & CEO of Leeds Hospitality Group: In this episode, Steve is joined by Brian Proctor, the Founder and CEO of the Leeds Hospitality Group. Brian has over 40 years of experience in the hospitality industry working and managing hotels for some of the world's top companies and brands. Now with his own company, Leeds Hospitality Group, Brian works with clients on Asset Management, General Hospitality Consulting, New Builds and Transitions Project Management, and Task Force. Throughout this episode, Brian shares the progression of his career in hospitality, what his mission is with Leeds Hospitality Group and his advice for those working to get the industry back to where it was pre-pandemic. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors by The Hospitality Mentor