Medical Assistant Recruitment and Retention

FromAMA STEPS Forward® podcast

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Medical Assistant Recruitment and Retention

FromAMA STEPS Forward® podcast

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Length:

11 minutes

Released:

Sep 22, 2021

Format:

Podcast episode

Description

Interview with James Jerzak, MD, and Christine Dzoga, BS, CMA (AAMA), on finding and keeping the right medical assistants for your team. To learn more on this topic, review the related toolkit here: https://bit.ly/MA-TK-STEPS (If the link is not clickable, try copying and pasting the URL into the address bar of your web browser.)

Released:

Sep 22, 2021

Format:

Podcast episode

Titles in the series (100)

Health care leaders share insight, strategies and tips to combat physician burnout, improve patient care, and help put the joy back into the practice of medicine.

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AMA STEPS Forward™ Overview: AMA’s vice president of practice transformation, Christine Sinsky, MD, shares the origins of the AMA STEPS Forward™ program and how this program supports organizations, physicians, and their teams. by AMA STEPS Forward® podcast
13 min listen
Improve Practice Efficiency with EHR “Quick Wins”: Dr. Marie Brown talks with guest Nigel Girgrah, MD, Chief Wellness Officer at Ochsner Health, about how “quick win” system adjustments such as implementing badge logins, synchronizing refills, and decreasing EHR clicks can improve practice efficiency and reduce physician frustration. by AMA STEPS Forward® podcast
21 min listen
Taming the EHR: Marie Brown, MD, AMA Director of Practice Redesign, discusses Electronic Health Record (EHR) tips that can save you hundreds of hours. To learn more, check out the AMA STEPS Forward™ toolkit on EHR Optimization. by AMA STEPS Forward® podcast
37 min listen
What to Look for in Your First or Next Practice: Interview with Alexandra Ristow, MD, on what to look for in your first or next practice to maximize professional satisfaction, joy in medicine, and reduced risk of burnout. A little homework goes a long way. by AMA STEPS Forward® podcast
7 min listen
Team-Based Care Model: Hear from physician expert Kevin D. Hopkins, MD, Medical Director at Cleveland Clinic, on how the advanced team-based care model yielded positive patient and practice outcomes. by AMA STEPS Forward® podcast
27 min listen
Cultivating Leadership: Steve Swensen, MD, of the Mayo Clinic discusses measuring, assessing, and cultivating positive leader behaviors to improve professional well-being. by AMA STEPS Forward® podcast
9 min listen
Medicare Annual Wellness Visit: Host Dr. Jill Jin speaks with Dr. Philip Bain, a general internal medicine specialist at Bozeman Health Belgrade Clinic in Montana and the Physician Assistant Director for Primary Care at Bozeman Health, regarding strategies on streamlining workflow to ensure a thorough and efficient Annual Wellness Visit. by AMA STEPS Forward® podcast
13 min listen
Creating A Culture That Supports Well-Being: Dr. Nigel Girgrah, Chief Wellness Officer at Ochsner Health System, discusses strategies for creating a culture of well-being at your health care organization – including addressing mental health stigma, building a strong EAP program, employing an opt out vs opt in approach, and encouraging leadership to be vulnerable about their own burnout struggles. by AMA STEPS Forward® podcast
27 min listen
Caring for the Health Care Workforce During Crisis: Interview with Tait D. Shanafelt, MD, Chief Wellness Officer at Stanford Medicine, on what you and your organization can do before, during, and after a crisis to increase the likelihood your workforce will cope and even thrive. by AMA STEPS Forward® podcast
9 min listen
Stress First Aid for Health Care Professionals: Interview with Richard J. Westphal, PhD, RN, FAAN, and Patricia Watson, PhD, on recognizing and responding early to stress injuries in health care professionals. by AMA STEPS Forward® podcast
8 min listen
Telemedicine and Team-Based Care: James Jerzak, MD, shares new models of team-based care for telemedicine based on recent institutional successes. by AMA STEPS Forward® podcast
16 min listen
Four Key Questions Leaders Should Ask Clinicians During COVID-19 Recovery and Beyond: Dr. Kerri Palamara, Director of the Center for Physician Well-Being at Massachusetts General Hospital, discusses with Dr. Jill Jin the important takeaways from her recent article "Four Key Questions Leaders Can Ask to Support Clinicians During the COVID-19 Pandemic Recovery Phase," co-authored with Dr. Christine Sinsky. by AMA STEPS Forward® podcast
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Building Bridges Between Practicing Physicians and Administrators: Interview with author Paul DeChant, MD, MBA, on improving physician–administrator relationships and enhancing engagement. by AMA STEPS Forward® podcast
12 min listen
Electronic Health Record Optimization: Dr. Daniel Dunham, Chairman of Medicine at Lenox Hill Hospital, discusses how eliminating unnecessary clicks in the EHR ultimately decreases physician burnout and allows care teams to focus their time on what matters most—patient care. by AMA STEPS Forward® podcast
30 min listen
Scholars of Wellness: Interview with Gaurava Agarwal, MD, on training physicians to advance well-being with effective pilot interventions at a system level. by AMA STEPS Forward® podcast
9 min listen
Telemedicine is a Team Effort: Dr. Kevin Hopkins, Primary Care Medical Director at Cleveland Clinic and Senior Physician Advisor at the AMA, discusses the current state of telemedicine and why it’s important for practices and health systems to pivot from a “physician-does-it-all” mentality and embrace team-based care. by AMA STEPS Forward® podcast
29 min listen
Chief Wellness Officer Road Map: Tait D. Shanafelt, MD, Chief Wellness Officer at Stanford Medicine, discusses how Chief Wellness Officers can develop a leadership strategy and implementation road map for professional well-being. by AMA STEPS Forward® podcast
7 min listen
Tackling Physician Burnout One Story At A Time: Dr. Jillian Horton, Associate Chair of the Internal Medicine department at the University of Manitoba Max Rady College of Medicine and author of "We Are All Perfectly Fine: A Memoir of Love, Medicine and Healing," explains the importance of physicians sharing their own burnout stories and why personal storytelling is a crucial step to improving culture and effecting systemic change. by AMA STEPS Forward® podcast
38 min listen
Training Medical Assistants as “Encounter Specialists”: Elisabeth Stambaugh, MD, Chief Medical Officer at Atrium Health Wake Forest Baptist, discusses how training medical assistants as “Encounter Specialists” can reduce physician burnout, close the value-based care gap, and increase team efficiency and satisfaction. by AMA STEPS Forward® podcast
22 min listen
A Search for Inclusive Health Care: One Physician Parent’s Journey: Dr. Kyle Christiason, Medical Director and Family Medicine Physician at UnityPoint Health, shares how his child coming out as transgender began a personal and professional journey that ultimately led to the founding of a clinic dedicated exclusively to LGBTQ+ health care in Cedar Falls, IA. by AMA STEPS Forward® podcast
25 min listen
Creating a Safe and Welcoming Environment for LGBTQ+ Patients: Guest Kaiyti Duffy, MD, MPH, Chief Medical Officer at the Los Angeles LGBT Center, discusses how to create a safe and welcoming environment for LGBTQ+ patients—including sensitivity training for care team and staff, use of expansive and affirmative language, and respectful assessment and response to past medical trauma. by AMA STEPS Forward® podcast
33 min listen
Medical Assistant Recruitment and Retention: Interview with James Jerzak, MD, and Christine Dzoga, BS, CMA (AAMA), on finding and keeping the right medical assistants for your team. by AMA STEPS Forward® podcast
11 min listen
Supporting Physician Wellness in an ER Environment: Dr. Vanessa Calderón, board-certified emergency medicine physician, shares her approach to measuring physician well-being in an ER setting and provides tips on breaking through the “we’ve always done it this way” mentality. by AMA STEPS Forward® podcast
28 min listen
Health Equity: The Importance of Building Trust: Dr. Marie Brown, AMA Director of Practice Redesign, talks with Dr. Kavita Bhavan, Chief Innovation Officer at Parkland Health and Hospital System in Dallas, TX, about the importance of establishing community trust when addressing health disparities and how Parkland’s targeted health equity work led to the establishment of Annie’s Place, a free childcare center for children of patients. by AMA STEPS Forward® podcast
26 min listen
Debunking Regulatory Myths: Dr. Kevin Hopkins, Primary Care Medical Director at Cleveland Clinic and Senior Physician Advisor for Practice Transformation at the AMA, and Lindsey Carlasare, the AMA’s Research and Policy Manager, discuss common regulatory myths and share tools for eliminating guesswork and other administrative burdens. The AMA’s Debunking Regulatory Myths series provides regulatory clarification to physicians and their care teams. by AMA STEPS Forward® podcast
23 min listen
Well-Being Programming for Resident Physicians and Clinical Fellows: Johns Hopkins School of Medicine successfully created a 6-pronged approach to address resident and fellow burnout. Dr. Laura Ann Hanyok, Assistant Dean for Graduate Medical Education and Associate Professor of Medicine, walks podcast listeners through how and why. by AMA STEPS Forward® podcast
27 min listen
Creating a Peer Support Program: Host Dr. Jill Jin speaks with Angela Chaudhari, MD, a practicing obstetrician-gynecologist, about the Scholars of Wellness peer support pilot program she created for the OB-GYN department at Northwestern Medicine that was eventually implemented hospital-wide. by AMA STEPS Forward® podcast
29 min listen
Establishing a Chief Wellness Officer Position: Interview with Tait D. Shanafelt, MD, Chief Wellness Officer at Stanford Medicine, on laying the organizational groundwork for professional well-being by creating and hiring a CWO. by AMA STEPS Forward® podcast
8 min listen
How a Chief Wellness Officer Manages His Own Burnout: Dr. Kirk Brower, a physician and Professor of Psychiatry and Chief Wellness Officer at the University of Michigan Medical School, discusses how his personal experience with burnout led to a career focus on burnout prevention and improved well-being for all physicians. Identify key contributors to physician burnout and the interventions available to address it with the AMA STEPS Forward® Physician Burnout toolkit. by AMA STEPS Forward® podcast
27 min listen
Racial and Health Equity: Five Concrete STEPS: Dr. Rishi Manchanda, President and CEO of HealthBegins, walks listeners through the 5 steps health care leaders can take to start translating their commitment to racial and health equity into action. by AMA STEPS Forward® podcast
22 min listen

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Establishing a Chief Wellness Officer Position: Interview with Tait D. Shanafelt, MD, Chief Wellness Officer at Stanford Medicine, on laying the organizational groundwork for professional well-being by creating and hiring a CWO. by AMA STEPS Forward® podcast
8 min listen
155 Lead with Kindness, the most powerful, least costly and most underrated agent of human change | Mahan Tavakoli Partnering Leadership Insight by Partnering Leadership
8 min listen
Scope creep in health care: 2024 trends and the latest scope of practice legislation in Mississippi: What is the purpose of having scope of practice laws? Why do scope of practice laws vary by state? Does scope of practice help regulate the health care field? Our guest is Claude Brunson, MD, MS, executive director of the Mississippi State Medical Association. American Medical Association CXO Todd Unger hosts. ? The AMA is your powerful ally in patient care. Join now: https://bit.ly/AMAJoinRenew ?️ Wondering what is scope of practice and why is it important? Visit: https://www.ama-assn.org/practice-management/scope-practice/ama-successfully-fights-scope-practice-expansions-threaten ? Learn more about grant funding through AMA's Scope of Practice Partnership: https://www.ama-assn.org/topics/scope-practice-partnership ?️ AMA Health Workforce Mapper: https://www.ama-assn.org/about/research/health-workforce-mapper ? Access free scope of practice resources here: https://www.ama-assn.or by AMA Update
11 min listen
GSK - CEO & CMO Brian McNamara & Tamara Rogers in conversation with Marc de Swaan Arons by Humanizing Growth Series by The Institute for Real Growth
54 min listen
Chief Wellness Officer Road Map: Tait D. Shanafelt, MD, Chief Wellness Officer at Stanford Medicine, discusses how Chief Wellness Officers can develop a leadership strategy and implementation road map for professional well-being. by AMA STEPS Forward® podcast
7 min listen
Ep 109: The 4 Pillars To Power: Today's episode is about how the guys manage to keep their bodies lean, relationships thriving, mindsets strong, and businesses growing - all while keeping the balance between them all. As you can imagine, there is a system. It's not by accident and most... by Tailored Life Podcast
43 min listen
Interviews with Innovators: How AMGA’s Joe Delisle Keeps It Fresh for Members: Do you want to make a difference at your association? Get members engaged and excited about all you have to offer? Listen to how Joe Delisle, Director of Council Relations at the American Medical Group Association (AMGA), makes this happen at his ass... by The Member Engagement Show
40 min listen
Brad Burge - MAPS and the Phase 3 Trial for MDMA Assisted Psychotherapy: Brad Burge - MAPS and the Phase 3 Trial for MDMA Assisted Psychotherapy by Psychedelics Today
69 min listen
Improve Patient Care with Collaborative Care Team Models: Dr. Jeff Panzer, family physician and Vice President of Care Transformation, and Erica Deming, Care Team Coordinator at Heartland Health Centers in Chicago, discuss collaborative care team models and the impact this approach has on patient care. by AMA STEPS Forward® podcast
31 min listen
REPLAY: Improve Patient Care With Collaborative Care Team Models: In case you missed it, listen to one of the most popular episodes on the AMA STEPS Forward® podcast (originally aired August 31, 2022): Dr. Jeff Panzer, family physician and Vice President of Care Transformation, and Erica Deming, Care Team Coordinator at Heartland Health Centers in Chicago, discuss collaborative care team models and the impact this approach has on patient care. Learn more with the AMA STEPS Forward® Team-Based Care toolkit: https://bit.ly/Team-BasedCareToolkit by AMA STEPS Forward® podcast
31 min listen
E367: Competing against your coach: Mac and Thayer have a conversation that might spark some questions, awareness and discussions for coaches and clients dynamic during competition. The guys examine coaches and clients competing at the same events, the impact on performance it... by RX'D RADIO
48 min listen
E458: Programming Considerations: In this episode, Mac and Thayer discuss considerations for building a training program and provide insights into exercise selection and positioning. They emphasize the importance of exposure and progression in training, as well as the benefits of... by RX'D RADIO
47 min listen
Why Aren’t Men Becoming Therapists Anymore?: Why Aren’t Men Becoming Therapists Anymore? Curt and Katie chat about the lack of male therapists and the decreasing number of male students in the profession. We look at current statistics and reported experiences of men in the field. We also dig... by The Modern Therapist's Survival Guide with Curt Widhalm and Katie Vernoy
39 min listen
Podcast 609: Kratom: Contributor: Nick Hatch, MD Educational Pearls: Kratom is derived from the evergreen tree sharing the same name, found in Southeast Asia Kratom is legal is most regions Adverse effects of this substance are increasing in prevalence as its use becomes... by Emergency Medical Minute
4 min listen
How Negative Emotions and Comparing Yourself to Others Can Help Your GMAT Score by The GMAT® Strategy Podcast
28 min listen
How prior authorization disrupts patient care—and how we can fix it, Part I: AMA President Jack Resneck Jr., MD, AMA Director of Administrative Simplification Initiatives Heather McComas, PhamD, and AMA Senior Legislative Attorney Emily Carroll, JD, dig further into the current state of prior authorization and how the AMA is working to fix it. by Moving Medicine
28 min listen
How Do Homeless Americans Vote? by BrainStuff
6 min listen
"I’m used to my patients’ prior auth hassles. Then came Mom’s." Gerald Harmon, MD, shares a personal story: Excessive prior authorization processes pose a significant obstacle to the quality of care our patients need and deserve. In this episode, AMA immediate past president, Gerald E. Harmon, MD, shares his frustration handling his mother's prior authorization as well as some strategies to navigate prior auth. by Moving Medicine
46 min listen
Physician-to-physician: starting a peer-support program with Mark Greenawald, MD: Mark Greenawald, MD, discusses the value of peer support among physicians and how to establish a peer support network in your practice. Dr. Greenawald is on faculty and serves as vice chair for academic affairs, well-being, and professional development at the Virginia Tech Carilion School of Medicine in Roanoke, Virginia. He is also medical director at Carilion Clinic’s Institute of Leadership Effectiveness. American Medical Association CXO Todd Unger hosts. For more information on AMA's Recovery Plan for Physicians, visit: ama-assn.org/recovery Find out more about the PeerRDMed program here: https://www.peerrxmed.com/ by Moving Medicine
23 min listen
How do you build a successful team? With Eduardo Salas, PhD: Very few people do their jobs entirely on their own. For most of us, doing our job well means being part of a well-functioning team. Eduardo Salas, PhD, of Rice University, talks about the key ingredients of highly effective teams, the difference... by Speaking of Psychology
38 min listen
167 Internet-Based Information About Low Back Pain: Brought to you by CSMi What happens when you go onto the interwebs and search for information from the websites of reputable organizations (government, hospital, university, professional associations, etc)? Is it accurate? Who defines accurate? What... by PT Inquest
57 min listen
E361: Ask Better Questions: Mac and Thayer traverse several topic threads in this episode that will leave you asking plenty of questions. They discuss the “goodness” that comes with Mac’s training, development in a GPP Phase and considerations to ask better questions as a... by RX'D RADIO
55 min listen
184 Do PTs Follow Evidence Based Guidelines?: There has been some great work done regarding guidelines for many different musculoskeletal diagnoses, but do physical therapists follow them? How do they do compare to other medical professionals? We can always be better, but what stops us? Is it... by PT Inquest
76 min listen
Strength Training for the Female Athlete ft. Jeremy Golden by The Basketball Doctors Podcast
40 min listen
44. Women Athletes and the Long Road to Equality by Finding Humanity
21 min listen
Failure by Saving Lives In Slow Motion
16 min listen
060 Talking About Classification Systems for Back Pain with Scott Tagliaferri: In this months show Adam and Greg are joined by PhD candidate Scott Tagliaferri about his most recent publication looking at the effects of classification systems like Mckenzie on low back pain outcomes. WARNING: this show will either confirm or shake... by The NAF Physio Podcast
46 min listen

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Medical Assistant Recruitment and Retention

Medical Assistant Recruitment and Retention

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