In this episode of 'The Innovation Show,' host Aidan McCullen sits down with the former chairman and CEO of Pitney Bowes, Michael Critelli. Through a deep dive into Critelli’s career, we explore his penchant for the road less traveled, his transformative leadership at Pitney Bowes, and his insights on innovation, strategy, and foresight. From humble beginnings to leading a staple communications company through times of intense change, including the internet era, 9/11, and the recession, Critelli shares lessons on valuing potential over qualifications, listening to dissent, and the importance of constant adaptation in business and life. 00:00 Early Career and Joining Pitney Bowes 01:40 Climbing the Ladder: From Legal to Leadership 04:28 Reinventing Pitney Bowes: A Tale of Transformative Change 07:09 Embracing Agile Strategy: Lessons from the Front Lines 13:51 The Power of Listening and Adapting in Leadership 42:39 The Importance of Vision and Courage in Decision-Making  44:47 Fostering a Culture of Continuous Learning and Innovation