In the workplace and within team environments, organizations should characterize people by who they are rather than what they lack, says author and consultant Marcus Buckingham. That’s where companies will see the greatest return on investment from their employees. Buckingham will address the 2020 CUNA Governmental Affairs Conference, Feb. 23-27, in Washington, D.C. In this podcast, Buckingham explains how managers capture “moments of goodness” from their employees and inspire them to greatness. Work, by its nature, is teamwork, Buckingham says. The challenge for managers is combining everyone’s strengths into a cohesive unit that focuses on one or two outcomes. “The best team builders are those who figure out how to interlace everyone’s uniqueness,” he says.