In this episode, BC, an expert in the pet food industry, shares his knowledge and insights with Jessica. BC discusses his background and interest in the pet food industry, as well as the importance of manufacturing and independent pet stores. He highlights the challenges faced by small companies when they are acquired by big corporations. BC emphasizes the need for consumers to keep track of labels and avoid using pet food bins. He also encourages reporting issues to manufacturers and the FDA. Overall, BC's passion is to help pet owners feed the best they can afford and understand what they are feeding their pets. In this conversation, BC and Jessica discuss the importance of effective communication and building trust in relationships. They explore the role of active listening and empathy in fostering understanding and resolving conflicts. The conversation concludes with a reflection on the key takeaways and the significance of open and honest communication in personal and professional settings.TakeawaysIndependent pet stores play a crucial role in providing information and education to consumers about pet food.Consumers should be aware of the manufacturing practices of pet food companies and the potential impact of big corporations on small companies.Keeping track of labels and reporting issues to manufacturers and the FDA can help ensure the safety and quality of pet food.Avoid using pet food bins, as they can lead to the degradation of the food and potential health issues for pets. Effective communication is essential for building and maintaining strong relationships.Building trust and rapport requires open and honest communication.Active listening and empathy are crucial skills for understanding others and resolving conflicts.Difficult conversations can be approached with empathy and a focus on finding a resolution.Chapters00:00Introduction and Background02:11BC's Interest in the Pet Food Industry06:04The Importance of Manufacturing in Pet Food08:22The Role of Independent Pet Stores13:06Considerations for Independent Pet Store Owners21:00The Impact of Big Corporations on Small Companies26:00The Challenges of Co-Packing32:49The Importance of Keeping Track of Labels42:03The Dangers of Pet Food Bins45:48Reporting Issues and Keeping Records49:16Conclusion and Appreciation10:30The Importance of Effective Communication20:15Building Trust and Rapport30:45Active Listening and Empathy40:20Conflict Resolution and Difficult Conversations50:10Conclusion and Final ThoughtsSupport the show? Sign up for the FREE Beginner Dog Training Series at https://www.thepetparentingreset.com/? Follow Jessica on Instagram https://www.instagram.com/thepetparentingreset/