In this episode, Phil sits down with JJ Stapleton from The Adventure Park at Sandy Spring to dive into the world of facilitating guides and the ripple effect of investing in employee training and development. Together, they explore the benefits of teaching facilitation techniques to guides and how it enhances the overall guest experience. Discover how investing in your team's growth can lead to a workforce that's not only highly skilled but also fiercely loyal. If you're interested in the secrets behind successful employee development and creating exceptional guest interactions, this podcast is a must-listen. Learn more about The Adventure Park at Sandy Spring - https://sandyspringadventurepark.org/ Employment opportunities - https://sandyspringadventurepark.org/employment/ Music and Sound effects - epidemicsound.com