Strategy and service. Melissa Cantarero Weiss, Deputy City Administrator for the City of Wauwatosa, Wisconsin, joined the podcast to talk about building a customer service culture. She shared how they engaged employees in developing customer service values and integrating customer service into training, employee evaluations, and awards. Melissa also discussed the City's strategic plan, community engagement, the City's 2024 budget, and her career path in local government. Host: Ben Kittelson