It wasn't just brokers and agents who had to make a pivot to a virtual service model, professional associations did too and Brett Boadway and Norah Black from IBAO share their journey.  The Empowered conference is IBAO's 100th and it's going on in full form in a virtual model and it's as dynamic as ever.  Brett and Norah share their insights on serving members, dealing with Covid-19 and how to keep an association  connected and vibrant as the world was turned upside down.  
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