Some business owners still cling to the old-fashioned idea that quality takes time or that customers will wait due to the demand. In the past, I built my photography brand on these beliefs. But today, customers expect not just quality, but also something else – speed. Today, I’m joined by customer experience expert Jay Baer. With a strong background in research and renowned brand consulting, Jay explains how speed has become a pivotal factor in today’s business landscape, just as important as price. We delve into strategies for enhancing responsiveness and the value of setting accurate speed expectations. Jay also introduces the innovative concept of offering a “fast pass” to customers who are willing to pay more for expedited service. Tune in to discover how to leverage speed for success!   Jay Baer is a business growth and customer experience author, researcher, and advisor. A 7th-generation entrepreneur, Jay has written 7 best-selling business books, and created 6 multi-million-dollar companies. He has consulted for more than 700 brands, including Nike, Oracle, IBM, and the United Nations. An inductee into the professional speakers hall of fame, Jay was named this year as one of the world’s top 30 Global Gurus, in customer experience, AND in marketing. And in his spare time, he is the second most-popular tequila influencer and educator on the planet.     And be sure to subscribe to The Self-Employed Life in Apple Podcasts or follow us on Spotify or wherever you listen to podcasts so you don’t miss an episode.   Everything you need can all be found at jeffreyshaw.com.   Jay Baer, thank you so much for being here! Remember, you might be in business FOR yourself but you are not in business BY yourself. Be your best self. Be proud and keep changing the world. Guest Contact – JayBaer.com The Time to Win: How to Exceed Your Customers’ Need for Speed by Jay Baer JayBaerBook.com Jay Baer on LinkedIn (in/jaybaer) Jay Baer on Instagram (@jaybaer) Jay Baer on YouTube (@JayBaer) Contact Jeffrey – SelfEmployedNewsletter.com Website Books Watch my TEDx LincolnSquare video and please share!   Valuable complimentary resources to help you –     ·       The Self-Employed Business Institute- You know you’re really good at what you do. You’re talented, you have a skill set. The problem is you’re probably in a field where there is no business education. This is common amongst self-employed people! And, there’s no business education out there for us! You also know that being self-employed is unique and you need better strategies, coaching, support, and accountability. The Self-Employed Business Institute, a five-month online education is exactly what you need. Check it out! ·       Take The Self-Employed Assessment! Ever feel like you’re all over the place? Or frustrated it seems like you have everything you need for your business success but it’s somehow not coming together? Take this short quiz to discover the biggest hidden gap that’s keeping you from having a thriving Self-Employed Ecosystem. You’ll find out what part of your business needs attention and you’ll also get a few laser-focused insights to help you start closing that gap. ·       Have Your Website Brand Message Reviewed! Is your website speaking the right LINGO of your ideal customers? Having reviewed hundreds of websites, I can tell you 98% of websites are not. Fill out the simple LINGO Review application and I’ll take a look at your website. I’ll email you a few suggestions to improve your brand message to attract more of your ideal customers. Fill out the application today and let’s get your business speaking the right LINGO! Host Jeffrey Shaw is a Small Business Consultant, Brand Management Consultant, Business Coach for Entrepreneurs, Keynote Speaker, TEDx Speaker and author of LINGO and The Self Employed Life (May 2021). Supporting self-employed business owners with business and personal development s