Conflict is something you’ll often be asked to help with in your role as a People professional. So, mediation skills are a useful conflict resolution tool to have in your toolbox, ready to put into action when you need them.In this episode of HR Coffee Time, Pete Colby, Director and lead Mediator at Pragmatism joins host, Fay Wallis, to talk through how mediation skills can help you resolve conflict at work. Some of the many things he covers include:Exactly what mediation is and what mediation skills are.Why grievances don’t solve workplace issues, but mediations do.How mediation skills can be used to nip problems in the bud before they escalate.Why mediation skills can have huge benefits for People teams and organizations as a whole.What makes a great mediator.Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Pete Colby on LinkedInPete’s website: PragmatismPete’s blog post: Would I make a good mediator? Other Relevant HR Coffee Time EpisodesEpisode 22: How to handle conflict at work, with Ginny RadmallEpisode 56: How to do a great job with collective consultations for redundancies, with Pete ColbyEpisode 83: Destructive team dynamics – how to spot them & get things back on track, with Gabriella BraunEpisode 03: Building relationships with difficult people at workLooking For the Transcript?You can find transcripts for all episodes from episodes 66 onwards on the HR Coffee Time section of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.