You’ll have to handle conflict at work on many occasions throughout your HR career. Whether it’s conflict you’re experiencing yourself, or people in the organisation are turning to you for help because there is conflict within their teams. This episode is packed full of tips to help you handle it confidently and effectively.Career Coach Fay Wallis interviews Ginny Radmall from The Ivy Way, who gets to the root of why conflict exists, why it isn’t necessarily a bad thing and how to work through it to find positive outcomes. Key Points From This Episode[02:00] Introduction to Ginny Radmall and The Ivy Way[04:10] What conflict is and why it exists [06:02] Why conflict can feel stressful to deal with [09:25] Mistakes to avoid when handling conflict[12:00] The importance of listening & using open-ended questions [17:05] What to do if your technique for handling conflict doesn’t work straight away [21:48] Finding mutual ground in conflict situations [23:43] How understanding different personality profiles (using a profiling tool like C.Me) can help [26:53] Fay explains that episode 3 of the podcast explores how behavioural tool DiSC can help to build relationships at work [28:21] The difference between observing and evaluating someone else’s behaviour[32:18] How Covid has impacted on conflict at work [36:00] Why we shouldn’t avoid dealing with conflict [36:48] Ginny’s book recommendation – ‘Changing the Conversation’ by Dana Caspersen[37:46] How to get in touch with Ginny Useful Links From This EpisodeReview the HR Coffee Time podcast on Apple PodcastsConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteConnect with Ginny on LinkedInThe Ivy Way websiteEpisode 3 of HR Coffee Time: Building relationships with difficult people at work  Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts.If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.