Gabe Pankonin and Joe Lynch discuss residential LTL delivery perfected. Gabe is the CEO of Rocket Shipping, a full-service logistics provider focusing on 4 core competencies: LTL shipping, white glove/ home delivery, full truckload management, and technology/integrations. About Gabe Pankonin Gabe Pankonin is the CEO of Rocket Shipping, a full-service logistics provider based in Fargo, North Dakota. Gabe and his team focus on working with ecommerce brands to help them scale their businesses without the need to hire additional customer service or logistics employees. Gabe leads the Rocket Shipping team in handling the complexities of LTL shipments direct to consumer (DTC), including reconsignments, reverse logistics, claim handling/management, freight bill auditing, proactive track and trace, and workflow integrations. He is also a co-founder of Rustic.com (ecommerce) and has experience as an independent sales contractor at DLS Worldwide. Gabe holds a Bachelor of Arts degree in Biology, with an emphasis in Health and Medical Sciences, from Minnesota State University Moorhead, where he graduated Magna Cum Laude. A Quote from Gabe “ I've always had a knack for sales and relationships, but I never would have imagined it would have led me to running a fast-growing start-up in the freight industry. Through this industry, I've been able to meet and work next to the most amazing people in the world. Together, we're solving some of the most unique problems in freight and rewriting the playbook on logistics. Everyday I'm grateful we get to work with our clients to provide the best solution and customer experience on the market.” - Gabe Pankonin About Rocket Shipping Rocket Shipping, located in Fargo, ND, is a full-service logistics provider with expertise in LTL shipping, white glove/ home delivery, full truckload management, and technology/integrations. With over 50 years of combined industry experience, their knowledgeable in-house team handles all aspects of moving freight, including reconsignments, damage claims, lost shipments, missed delivery appointments, and late freight. They pride themselves on solving complex problems and maintaining open communication with our clients. When issues arise, they provide solutions so that their clients can focus on growing their business with peace of mind. The company operates without contracts or long-term commitments, because they believe in earning the business with every transaction. The Rocket Shipping team offers consultative support to streamline your supply chain and promote sustainable business growth. Key Takeaways: Residential LTL Delivery Perfected Gabe Pankonin is the CEO of Rocket Shipping, a full-service logistics provider focusing on 4 core competencies: LTL shipping, white glove/ home delivery, full truckload management, and technology/integrations. In the podcast interview, Gabe and Joe discuss residential LTL delivery perfected. Rocket Shipping has over 50 years of combined industry experience, and its in-house operations and customer service team is knowledgeable in handling the daily pain points of moving freight. Rocket Shipping specializes in solving complex problems and communicating each step of the way with clients. Rocket Shipping prides itself on providing solutions to clients when something goes wrong, so they can focus on growing their business and have the peace of mind that Rocket Shipping will handle the rest. Rocket Shipping does not operate with contracts or long-term commitments, because it understands that it needs to "earn" your business on every transaction. Rocket Shipping will work with you on a consultative basis to help streamline your supply chain and grow your business sustainably. Rocket Shipping blends technology, rates, and customer service to provide a managed transportation experience for your LTL shipments. Rocket Shipping's API-enabled online portal allows you complete autonomy on rate shopping each lane, and gives you access to the industrie