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What happens when customers meet chatbots? Discussing our latest research on AI in customer service

What happens when customers meet chatbots? Discussing our latest research on AI in customer service

FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom


What happens when customers meet chatbots? Discussing our latest research on AI in customer service

FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

ratings:
Length:
16 minutes
Released:
Jul 20, 2023
Format:
Podcast episode

Description

In today’s episode, we’re joined by our own Senior Product Researchers, Cormac O’Dwyer and Sophie Woods, to find out if and how AI is changing people’s feelings toward chatbots.Transcript: https://www.intercom.com/blog/podcasts/what-happens-when-customers-meet-chatbots-discussing-our-latest-research-on-ai-in-customer-service/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Released:
Jul 20, 2023
Format:
Podcast episode

Titles in the series (100)

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.