28 min listen
What Midsize Enterprise CIOs Can Do to Minimize Digital Friction
What Midsize Enterprise CIOs Can Do to Minimize Digital Friction
ratings:
Length:
20 minutes
Released:
Apr 26, 2023
Format:
Podcast episode
Description
This episode covers:What digital friction is (1:05)How digital friction negatively impacts the customer experience (3:10)The culprits that cause digital friction and digital insensitivity (5:01)How total experience helps to solve digital friction and digital insensitivity (8:45)The components of total experience (10:13)The three terms important for creating a shared understanding of being a digital business (11:00)The advantages the midsize enterprise can leverage to create frictionless experiences (16:10)New technology is designed to make life and work go more smoothly. But when it’s unclear how to properly use the technology, when it doesn’t fit the workflow, and when no one really understands it, digital friction slows down progress. Host Shawn Murphy and Gartner Vice President Analyst Joseph Provenza explore speed bumps that trip up digital initiatives and discuss what midsize enterprise CIOs do to lead through the friction that impacts employees and customers.
Released:
Apr 26, 2023
Format:
Podcast episode
Titles in the series (22)
How CIOs Attract and Retain IT Talent in 2022 with Lily Mok and Mbula Schoen: The IT talent market was fiercely competitive in 2021, making it difficult for CIOs to attract and retain IT talent. In this Podcast, we discuss what’s happening in the current IT market, what’s driving employees to quit or stay, and how CIOs can address attrition and retention. Runtime: 27:37 by CIO Mind, The Gartner CIO Podcast