28 min listen
When Machines Become Customers
ratings:
Length:
26 minutes
Released:
Aug 29, 2023
Format:
Podcast episode
Description
This episode explores:Who should care about machine customers — and why (1:33)The business benefits of embracing machine customers (8:04)If this is a market that is or should be regulated (12:17)How to invest in machine customers in a world with limited resources (16:32)If consumers should be afraid of this shift (21:12)Customers are becoming machines. Cars will buy their own gas and tires using sophisticated software and hardware. This affects business-customer relations. Is your business ready? Mark Raskino, co-author of “When Machines Become Customers,” explores what you need to consider in this podcast.
Released:
Aug 29, 2023
Format:
Podcast episode
Titles in the series (22)
How CIOs Attract and Retain IT Talent in 2022 with Lily Mok and Mbula Schoen: The IT talent market was fiercely competitive in 2021, making it difficult for CIOs to attract and retain IT talent. In this Podcast, we discuss what’s happening in the current IT market, what’s driving employees to quit or stay, and how CIOs can address attrition and retention. Runtime: 27:37 by CIO Mind, The Gartner CIO Podcast