14 min listen
#597: Amazon Connect Agent Workspace
FromAWS Podcast
ratings:
Length:
15 minutes
Released:
Jun 22, 2023
Format:
Podcast episode
Description
Amazon Connect provides a unified agent workspace that is easy and less stressful for new agents to learn and gives experienced agents all of the tools they need to continuously improve their customer experience. In this podcast episode, learn how you can create step-by-step guides that recommend and display next best actions for agents to resolve customer issues faster. Learn more about Amazon Connect: https://go.aws/3CGXqHT and Amazon Connect Agent Workspace here: https://bit.ly/3qZPYVG
Released:
Jun 22, 2023
Format:
Podcast episode
Titles in the series (100)
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