Today’s episode focuses on the energy exchange between guests and guest service. There’s a similar phenomenon that happens on stage with performance artists - energy is exchanged between audiences and performers. But does that performance stop at the end of the show? At the end of the song? At the end of the album? Maybe not.I want to introduce a close personal friend of mine who is now considered a part of my family. He is a Billboard-chart topping recording artist from Toronto Canada with several albums under his belt, a well-established singer/songwriter and musician from Toronto, Canada, who just signed with AMG Sony Music….and most recently did a four-day stream on the app Twitch, playing music and raising money for Variety International….he has performed all over Canada, and the UK….with an upcoming tour planned in the US….here is Josh Taerk. In our interview, we ask him the hard-hitting questions:Was there ever a time in your life when you had to make a decision based on how your choice would affect your reputation or brand? And how did you handle it?As an accomplished musician, how important is your reputation to your brand?For celebrities, what do you think their role is when interacting in the public eye?Do you know of anyone who was in a situation who had their brand tarnished and had to build it back up?And how hard would it be to build up your reputation to where it needs to be, positively?Do you have any advice for anyone wanting to restructure or even maintain their brand/reputation? Featured song by Josh Taerk called Beautiful Tragedy……check him out on any streaming service! And be sure to look out for Josh’s new single Hold On Virginia  Coming out on June 16th. Click here to pre-save Hold On VirginiaFollow Josh on your favorite social platformLes also covers his views on social media posts, what reputation means to him and how he applied reputation management to his brand, what reviews mean to your reputation and shows how some of the worst ways of acknowledging bad reviews can hurt your business instead of help it.Support the show#customer-service #guest-service #career-adviceWould you like to be on Les is More?Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show! https://forms.gle/tc44HsSThw2KECjd9 Follow Les on: Instagram LinkedIn Facebook "Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort. For official Disney information, visit Disney directly. For official Planet Hollywood information, visit Planet Hollywood directly. For official Warner Brothers Store information, visit Warner Brothers Store directly.