The old saying is true, “Be kind to whoever you meet because they may be fighting a battle you have no idea about.”We talk through a veterinary emergency experience and in the midst of finding the help we needed for our cat, a guest service hero shined through in an unlikely place - Dunkin’ Donuts.We talk about how our side quest for coffee led us to a cashier named Agatha who loved her job and had such genuine compassion for her customers. She turned our day around with her attitude towards her job and the kindness she showed us.Les goes into how ones’ approach to guest service can lead to moments of kindness like this and can only help the guest experience. Sometimes, the service you provide doesn’t always have to directly relate to the product you sell. Sometimes, human beings being kind to one another is exactly what’s needed in that guest interaction.Support the show"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company in any way. Though Les Tsui is technically employed by or affiliated with The Walt Disney Company, the views, and opinions showcased on this podcast are in no way endorsed by The Walt Disney Company or the Walt Disney World Resort. For official Disney information, visit Disney directly.#customer-service #guest-service #career-adviceFollow Les on: Instagram LinkedIn