This week, we talk about what it means to make the guest experience a happy one. Sometimes you need to give the guest an extra pickle with their lunch order... or maybe even a free refill of a Coke. Les references the term "Give 'em the pickle!" A term coined by Bob Ferrell (who started Ferrell's franchise.)  Les spent many birthdays at Ferrell's in Hawaii growing up. Les also gets a first-hand account of how this lesson in guest service could have been applied in an encounter that our good friend Sarah experienced.  Greg (Les' husband and partner)interviews Sarah and then asks for Les' reactions to the situation Sarah endures at a local Crêpe restaurant.Support the show"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company in any way. Though Les Tsui is technically employed by or affiliated with The Walt Disney Company, the views, and opinions showcased on this podcast are in no way endorsed by The Walt Disney Company or the Walt Disney World Resort. For official Disney information, visit Disney directly.#customer-service #guest-service #career-adviceFollow Les on: Instagram LinkedIn