Sometimes people's actions and behaviors speak differently under the surface.   A leader's greatest strength is understanding those behaviors and learning how to empathize with them deeply. There is so much to learn beyond people's facades. A deep understanding of their behaviors can help leaders effectively communicate and build a rapport.   In this episode of the Fifth Dimensional Leadership, I interview Susan Ibitz, Human Behavior Expert and Face Reading Profiler at Human Behavior Lab. Her mission is to reach, teach, and train others to unlock the science behind human behavior. Being a “Human Behavior Hacker”, and drawing from multiple decades of expertise, Susan Ibitz is an internationally known human behavior expert; both speaking and training with a wealth of real-world knowledge and theory in the U.S., South America, and Mexico, Europe, and the Caribbean.    Understanding the nonverbal human behavior-face reading, body language, and  microaggressions give greater depth and knowledge to how to decode individuals and  groups. Trained by the experts in her field;  CIA, FBI, U.S. Military, International Military as well as Level III Hostage Negotiator; no job is too small or large for Susan to get  results straight away.    In our conversation, Susan talks about decoding the science behind human behaviors. Three types of empaths and implications on leadership effectiveness How to avoid “buying the resumé” when hiring  The effects of fear and arousal on the brain How not to assume and appreciate what others are going through How to navigate remote or hybrid environments through effective communication Quotes “ When you walk in the hallway, that's when people decide who you are and if you're a strong leader.” - Susan Ibitz “As a leader, you need to understand your team because you are the person who can nourish that team.” - Susan Ibitz   “Managers don’t need to punish their people, instead, allow them to talk and establish a conversation.” - Susan Ibitz   “The role of a leader is to help, but also to give people a call of action.” - Susan Ibitz   “You can be an empath, but at some point, you need to pull the trigger.” - Susan Ibitz   “Don’t be emotional about the actions when you’re not sitting in the position to do it.” - Susan Ibitz   “A lot of times, people are not failing in their position, they are in the wrong position to be able to flourish and shine.” - Susan Ibitz   Did you enjoy this episode? Make sure to follow the show so you can get notified of new episodes.  If you have 2 minutes, I'd highly appreciate it if you could leave me an honest review on Apple podcasts!