34 min listen
When AI Comes to Work: How to Evolve, Thrive and Keep Your Job
FromAs We Work
ratings:
Length:
28 minutes
Released:
Apr 25, 2023
Format:
Podcast episode
Description
Worried that AI is coming for your job? From ChatGPT writing emails to Midjourney making up images, it’s easy to think that AI could replace many of us at work. But the reality is, AI’s been part of some workplaces for longer than you might realize, including in call centers. WSJ’s Lisa Bannon takes us inside one call center where the AI bot, nicknamed Charlie, is getting mixed reviews. And researcher Stephanie Bell gives us some advice on using AI as a tool to do our jobs better. Spoiler: it’s all about evolving with new technology.
Send us your stories about work and careers! Email aswework@wsj.com, or leave us a voicemail at 212-416-2394.
Further Reading:
AI in the Workplace Is Already Here. The First Battleground? Call Centers
The Jobs Most Exposed to ChatGPT
Workplace Report
Careers Newsletter
Learn more about your ad choices. Visit megaphone.fm/adchoices
Send us your stories about work and careers! Email aswework@wsj.com, or leave us a voicemail at 212-416-2394.
Further Reading:
AI in the Workplace Is Already Here. The First Battleground? Call Centers
The Jobs Most Exposed to ChatGPT
Workplace Report
Careers Newsletter
Learn more about your ad choices. Visit megaphone.fm/adchoices
Released:
Apr 25, 2023
Format:
Podcast episode
Titles in the series (51)
Climb Up or Step Off: Covid Pushes Women to Rethink the Career Ladder by As We Work