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#132 - From Customer-Centricity to Customer-Intimacy & Why IBP Is Essential To Both with Ana Oliviera
FromTransform Talks: The Supply Chain Transformation Podcast
#132 - From Customer-Centricity to Customer-Intimacy & Why IBP Is Essential To Both with Ana Oliviera
FromTransform Talks: The Supply Chain Transformation Podcast
ratings:
Length:
23 minutes
Released:
Jan 19, 2022
Format:
Podcast episode
Description
Ana Oliviera, Centre of Excellence - LATAM Supply Chain Process Manager at Cargill joins Maria Villablanca to give an overview of the biggest lessons she learned from the pandemic including how the pandemic encouraged Cargill to fixate on predicting the unpredictable to better serve customers and build what she calls “customer-intimacy”. Ana tells us how essential IBP is for next-level planning, how it’s fundamentally different from S&OP, and provides some tips on what to consider when implementing it.
About the Speaker
Ana Oliveira is currently the Latin America Supply Chain Process Manager - COE at Cargill. She is responsible for supporting the Latin American and Mexican businesses in increasing supply chain maturity (order management, demand & supply planning, warehouse, IBP, S&OP, and inventory management). She joined Cargill as FIBI LEAD – Leadership Excellence & Accelerated Development Program for 2 years and as part of this rotational managerial role, she was also Supply Chain Project Manager (network design and optimization) in Sao Paulo. She’s had various supply chain management roles over the last 12 years in warehousing, distribution, customer service, transportation, and planning in the food and beverage and pharmaceuticals industries.
About the Speaker
Ana Oliveira is currently the Latin America Supply Chain Process Manager - COE at Cargill. She is responsible for supporting the Latin American and Mexican businesses in increasing supply chain maturity (order management, demand & supply planning, warehouse, IBP, S&OP, and inventory management). She joined Cargill as FIBI LEAD – Leadership Excellence & Accelerated Development Program for 2 years and as part of this rotational managerial role, she was also Supply Chain Project Manager (network design and optimization) in Sao Paulo. She’s had various supply chain management roles over the last 12 years in warehousing, distribution, customer service, transportation, and planning in the food and beverage and pharmaceuticals industries.
Released:
Jan 19, 2022
Format:
Podcast episode
Titles in the series (100)
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