The definition of what service means in a customer-centric supply chain has changed over the years. Today, servicing customers means more than delivering OTIF and it’s certainly less about capacity utilization. Now it’s all about finding customer pain points across your entire value chain and being able to find out where your next customers are, and how you can serve them better and quicker than your competitors. If Covid has taught us anything, it’s how important resilience is. It’s no wonder the businesses who have a strong focus on customer-centricity remain competitive. In this episode, Paulo de Castro, Global CFO of Mars Petcare, and Pierre Mille, Former Director of Plan & Deliver at FrieslandCampina joins Maria Villablanca to discuss how the definition of service has changed and how finance and supply chain can work together to define new metrics to measure performance.

About The Speakers
Paulo de Castro:
Paulo de Castro's career has seen him work for some of the world's largest companies in Finance positions. From 2000 to 2003, Paulo was the CFO of the Ice Cream and Frozen Foods division at Unilever, a role he held for 3 years before becoming CFO, VP Supply Chain, IT and Customer Service in 2003, VP Finance - Controller Europe in 2007, and CFO of the Unilever Supply Chain Company in Switzerland in 2009. Paulo then joined GrandVision in 2012 as Group CFO until 2019, where he became the Global CFO of the Petcare division in Mars Incorporated.


Pierre Mille:
Pierre Mille has spent his career working in various supply chain operations roles in the FMCG, Food and Beverage, Dairy, and Fashion/Medical Retail industry, for some of the world's most well-known brands, including Unilever (1989 - 2012), Carlsberg Group (2012 - 2015), GrandVision (2015-2018), and more recently, FrieslandCampina (2018-2020). Pierre's latest career move saw him joining Bluecrux as a Consultant (2021-present). Pierre's specialisms include setting global customer-centric supply chain operations and operating business models, implementing advanced planning systems, and managing large-scale supply chain transformation projects for growth, EBITA, and cash generation.