57 min listen
Getting to grips with the ‘friendly monster’ – Gertrud Ingestad
Getting to grips with the ‘friendly monster’ – Gertrud Ingestad
ratings:
Length:
43 minutes
Released:
Jan 19, 2023
Format:
Podcast episode
Description
“It really was an adventure. But I was ready for it.” Gertrud Ingestad – now director general for human resources and security at the European Commission – had been a language teacher in her native Sweden for 13 years before she decided to take a leap into the unknown. Joining the Commission (the “friendly monster”) as a translator in 1995, Gertrud rose up the ranks, holding a variety of roles in different units, from head of training, to resources director, to information systems and interoperability solutions chief. Now approaching retirement after 27 years at the Commission, in this episode Gertrud looks back at a career she describes as a “series of banana skins”. Having started in her latest role as HR chief on 16 March 2020, the first day of lockdown in Belgium, she and her team have been responsible for negotiating a new work model for a hugely complex organisation for which in-person collaborative work is a core value and with the complicating factor that most of its employees have special conditions under expat status that means they must work primarily from Brussels. As such, Gertrud is eminently well-placed to share lessons valuable for anyone navigating the post-pandemic world of hybrid work. Also touching on experiencing burnout, being alert to cultural sensitivities, the growing importance of managers’ people skills, and why authenticity is key, this not-to-be-missed episode is full to the brim with wisdom from a woman who proves that being an introvert and an effective leader are not mutually exclusive.
Released:
Jan 19, 2023
Format:
Podcast episode
Titles in the series (22)
It takes two to tango: in conversation with Ed Balls and Sir David Bell: “On the one hand, the cabinet minister has to understand that nature of the civil service role and the role of the permanent secretary as a leader alongside you… “But I think the permanent secretary also has to respect that the cabinet minister... by Leading Questions