When building your short term rental empire, you will have to work with many tenants, some of which can be a nightmare. Conflict is inevitable, and knowing how to communicate professionally is vital to your reputation and business. In todays episode, I speak with coaching clients as they share their stories and confrontations with tenants and others in the short term real estate industry. I share advice and tips on what to do when you find yourself in a similar situation so you can keep your cool and keep it professional.  Also in this episode: What happens when a customer loses their diamond ring Keep your emotions out of it and be professional Why is subletting everything we asked for How covid had an impact on the short term rental industry   Subscribe To The Show Apple Podcasts | Spotify | Youtube Connect with J. Massey and the Cashflow Diary™ Facebook | Instagram | LinkedIn | TikTok | Clubhouse Read the latest Cashflow Diary article: Cashflowdiary.com/blog About Cashflow Diary™  Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver. Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially. Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…  Cashflow Diary is here to share all of it with you.