If you’re still doing the same thing that was done in the 80s or 90s, how can you expect to have any influence? Having a loyal audience is definitely contingent on the provision of a service that they find useful, a service that is relevant. This is one of the major takeaways from our most recent interview with Bill Cates, which we will be recapping in today’s show. We also highlight how neuroscience can be put to work in marketing, the value of clarity over intelligence, remembering not to try and serve everybody, and a whole lot more!