Episode Description In Episode 4 of the Miles to Memories podcast we discuss the most useless cards we carry and why we still hold onto them. We take a deep dive into retention calls: how to do them, what to say and why they are important.  We wrap up the episode discussing the amazing Delta vacations offer  (expires Friday 9/6) plus some quick hit deals & of course outtakes!  We'd really appreciate if you subscribed to the podcast to get new episodes every week! See the subscription links below. This episode is sponsored by Travel Freely, the MtM recommended tool for tracking & organizing credit cards.   Episode Notes 0:00 - What we've been up to: Hanging out in Northern Michigan, adjusting Hong Kong travel, and upcoming conferences 6:23 - Upcoming Miles to Memories meetups   7:24 - Retention calls: What are they, what are best practices, and tips and tricks (Citi Retention strategy guide)   20:28 - Break   23:29 - Our most useless/least used credit cards in our collections    30:20 - How we handled the Delta Vacations Deal (still good until Friday, September 6th!)    42:03 - Quick hits: Chase adds Emirates, Fee Free Visa Gift Cards at Staples, Priority Pass price increases, and British Airways Visa surcharge rebates   Enjoying the podcast? Please consider leaving us a positive review on your favorite podcast platform! You can subscribe on Apple Podcasts, Google Play, Sticher, Spotify, TuneIn, Pocket Casts, or via RSS. Don't see your favorite podcast platform? Please let us know! Music: Rewind by Jay Someday | https://soundcloud.com/jaysomeday Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License