Welcome to the Veterinary Business Success Show with me Dr Dave Nicol. In each episode we’ll be exploring ideas and subjects that can be used to manage your veterinary practice better.

On today’s show, I’m joined by Dr Thom Jenkins, CEO, and founder of PetsApp.

In this episode, we talk about the interface between technology and people, how generational expectations impact the way we deliver pet healthcare services, and how coronavirus has effectively changed everything.

According to Thom, over 90% of pet problems go unaddressed by the veterinarian, a problem that he believes can be converted into a huge opportunity by harnessing technology to make medicine more accessible and communications more efficient.

He argues that in a time-poor practice, the right message from the right person at the right time can create significant client joy and spread the workload away from the phone and the long-suffering vet receptionist. Making client care a genuine whole team effort. But is this music to your ears or just one more ball to keep in the air?