Mark Graban & Dr. Greg Jacobson

In this episode:

How did you guys meet?

What are some inventive methods to improve senior management visibility and support for continuous improvement (CI)?

How can we sustain improvement activities and prevent slipping back to old habits?

Do we need to have everybody involved in every aspect of our quality improvement efforts? One trainer said we did... but that's not always practical. What should we do?

What are the effective cost control and reduction mechanisms?