David Spinks (@DavidSpinks), author of The Business of Belonging, joins Erik on this episode to discuss:- The evolution of the different movements in this space, from customer service to customer success to community.- How to make your users feel like they’re a part of the business.- His requests for startups in the space.- How to earn the trust of your users.- How to get a community off the ground.- How to enable your community to engage itself.- What to do when excitement wanes.- Common traps to watch out for.Thanks for listening — if you like what you hear, please review us on your favorite podcast platform. Check us out on the web at www.villageglobal.vc or get in touch with us on Twitter @villageglobal.Want to get updates from us? Subscribe to get a peek inside the Village. We’ll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.vc/signup