Kelly Hook (@KellyHook), program director of the On Deck Customer Success program, joins Erik on this episode to discuss:- How she got into customer success.- How the field of customer success got its start, just 25 years ago.- Common misconceptions about the field.- Why you need to have empathy, a collaborative spirit, and data analysis skills to be successful.- What the On Deck Customer Success program will look like and who it is for.- How customer success professionals can grow in their careers and how the field is evolving.Thanks for listening — if you like what you hear, please review us on your favorite podcast platform. Check us out on the web at www.villageglobal.vc or get in touch with us on Twitter @villageglobal.Want to get updates from us? Subscribe to get a peek inside the Village. We’ll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.vc/signup