General Atlantic’s Anish Batlaw, Managing Director and leader of Human Capital strategies to support the firm’s portfolio, sits down with Bob Bennett, Founder & CEO of EngageSmart, a leading provider of vertically tailored customer engagement software and integrated payments solutions. They discuss Bob’s early entrepreneurial experiences, working at a campground marina in Maine as a teenager; Bob’s first company, MicroFridge, and key lessons he learned as a young founder; the humble beginnings that paved the way to where EngageSmart is today; the company’s customer focused product leadership; and Bob’s unique approach to leadership and cultivating a collaborative culture that has helped him scale EngageSmart to north of 900 employees.