27 min listen
QFF With over 20 years of experience starting, managing, and growing businesses with less than 50 people, now growing his businesses with satisfying s…
QFF With over 20 years of experience starting, managing, and growing businesses with less than 50 people, now growing his businesses with satisfying s…
ratings:
Length:
10 minutes
Released:
Jul 28, 2022
Format:
Podcast episode
Description
In this episode, Rob had an Interview with me to talk about my great experience in using a Net Promoter Score in growing a small business. Net Promoter Score is a great tool that can be used in a business to help gauge customer loyalty. Growing a small business requires monitoring your service to your customers and gaining their trust. So I say, “NPS is an important metric to make sure that our customers are happy.” This Cast Covers: A great tool that can be used in a business to help gauge customer loyalty. Running a quarterly anonymous team survey. Measuring teams' satisfaction. Helping entrepreneurs learn more about how NPS works. Learning the benefits of using NPS. Learning how to make your customers happy with your service. Quotes: “See how happy people are at the business and what the cultures like.” —Troy Trewin “Measure your team satisfaction.” —Troy Trewin “NPS score gives you that overall benchmark as to where you're sitting.” —Rob Cameron Music from https://filmmusic.io “Cold Funk” by Kevin MacLeod https://incompetech.com. License: CC by http://creativecommons.org/licenses/by/4.0
Released:
Jul 28, 2022
Format:
Podcast episode
Titles in the series (100)
002: From the beach 2,000 km away he manages 3 stores and 30 team members after, at age 25, taking over running the family furniture business (Charles Beaumont): Hear how humble leadership and keeping your ego in-check helps in managing an effective team remotely by Grow A Small Business Podcast