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ABA Journal: Modern Law Library : How your firm can use technology to build business and keep clients
ABA Journal: Modern Law Library : How your firm can use technology to build business and keep clients
ratings:
Length:
33 minutes
Released:
Jan 27, 2021
Format:
Podcast episode
Description
As a longtime technology consultant to law firms, Heinan Landa knows that lawyers are cautious customers who can be resistant to change. But the old expectations around client service no longer exist, he says, and meeting the new standards requires a shift in the way law firms do business.
In this episode of the Modern Law Library, Landa tells the ABA Journal's Lee Rawles that he intends his new book, The Modern Law Firm: How to Thrive in an Era of Rapid Technological Change, to help ease lawyers' anxiety about this upheaval by helping them identify their firms' "Technology Operational Maturity Level." By identifying a firm's current maturity level, Landa hopes to provide attorneys with a road map of next steps.
While The Modern Law Firm was written with midsized firms with 10-100 lawyers in mind, Landa says that with adjustments of scale, the advice can also be relevant to solos and to BigLaw attorneys. Whether or not your firm has the resources to hire a full-time chief technology officer, Landa would encourage all attorneys to take an interest in emerging trends, and he suggests a number of ways to make it a manageable part of one's work life.
Landa also discusses the ways that COVID-19 has accelerated the need for technology adoption, and walks through what he has identified as "the Four Pillars of Exceptional Customer Service" to help firms keep and build business.
In this episode of the Modern Law Library, Landa tells the ABA Journal's Lee Rawles that he intends his new book, The Modern Law Firm: How to Thrive in an Era of Rapid Technological Change, to help ease lawyers' anxiety about this upheaval by helping them identify their firms' "Technology Operational Maturity Level." By identifying a firm's current maturity level, Landa hopes to provide attorneys with a road map of next steps.
While The Modern Law Firm was written with midsized firms with 10-100 lawyers in mind, Landa says that with adjustments of scale, the advice can also be relevant to solos and to BigLaw attorneys. Whether or not your firm has the resources to hire a full-time chief technology officer, Landa would encourage all attorneys to take an interest in emerging trends, and he suggests a number of ways to make it a manageable part of one's work life.
Landa also discusses the ways that COVID-19 has accelerated the need for technology adoption, and walks through what he has identified as "the Four Pillars of Exceptional Customer Service" to help firms keep and build business.
Released:
Jan 27, 2021
Format:
Podcast episode
Titles in the series (100)
ABA Journal: Legal Rebels : Susskind sees ‘rosy future’ for law—if it embraces technology: For more than three decades, Richard Susskind has been one of the profession’s most prolific voices in support of implementing technology with legal services delivery. The author of more than 10 books on the topic, his next one will focus on... by ABA Journal Podcasts - Legal Talk Network