People generally just want to feel heard and being a good listener is a huge part of that. Practice waiting to respond, silence allows space for people to continue. Practice making eye contact + repeating what they've just said back to them in their own words. And practice really being there while they create their own conclusions. Get bonus content on PatreonSupport this show http://supporter.acast.com/make-your-damn-bed. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.