What do you do when customers don't pay? You're there to do house cleaning, not bill collections. Do you charge late fees for a late pay or worse a no pay? And do you keep cleaning when customers don't pay and just send them an invoice? Angela Brown, The House Cleaning Guru says you need to revise your approach when customers don't pay. On your walkthrough there needs to be an agreement of payment terms. Deposit upfront for move in-move outs. Cash on demand (C.O.D.) or a credit card on file for all customers. And clarify you're not a bill collector when you give the bid or the job estimate. Theft of services is a real bugaboo. No pay, no cleaning. Today's Ask a House Cleaner sponsors are Savvy Cleaner (VRBO turnover and house cleaner training.) HouseCleaning360 (A great place for maids to list their cleaning services.) My Cleaning Connection (a resource hub for all things cleaning.) And Savvy Perks (a way to reward loyal employees, staff and Airbnb co-hosts.) *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/show *** MORE VIDEOS ON THIS TOPIC *** Should I Charge a Late Fee for Slow Pays? (Cleaning Service) - https://youtu.be/OErzHtrZiX0 Who Collects the Money for House Cleaning? - https://youtu.be/Y_MUgaGtfbk Q&A - Customer REFUSES to Pay - https://youtu.be/mHrK_l1fnq0 How to Collect Money from a Customer - https://youtu.be/7dkD8s-714M Credit Cards - Should I Accept Them for House Cleaning? - https://youtu.be/VM-frN4bFA8 *** RESOURCES FROM THIS EPISODE *** How to Collect the Money People Owe You: A Complete Step-By-Step Credit and Collections Guide for Small Businesses and Individuals - https://amzn.to/2Q9rBOJ How to Win in Small Claims Court and Collect - https://amzn.to/2M77Kwc Collect Your Money: A Guide to Collecting Outstanding Accounts Receivable for Your Business - https://amzn.to/2wTC9bB Boundaries for Leaders: Take Charge of Your Business, Your Team, and Your Life - https://amzn.to/2M8vz6T We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the clean