Need fixes for broken appliances? We've got you covered in today's #AskaHouseCleaner Vacation Rental Mailbag. #Airbnb hosts ask about a broken dishwasher and alternate solutions. Angela Brown, The House Cleaning Guru suggests a meal credit or paper plates. Prepare for the worst-case scenario and provide a list of What Ifs. What if we have a broken washing machine? And then provide the number for a laundry service. And if you have a broken oven, suggest a toaster oven in the bottom cupboard or the microwave. Make it clear you offer no refunds for broken appliances. And then prevent guest disappointment with backups for customer satisfaction. Today's sponsors are Savvy Cleaner (Training and certification for house cleaners and maids.) And the community at Turnover Cleaning Tips. #VacationRental *** COME JOIN THE COMMUNITY *** https://turnovercleaningtips.com/community   *** MORE VIDEOS ON THIS TOPIC *** Vacation Rental What's Under Your Kitchen Sink? - https://youtu.be/xA9Q9mwvl-Y How to Keep OUT Unwanted Airbnb Guests - https://youtu.be/hdUN2sBfuE4 Renting your place on Airbnb: a 15min how-to guide of expert rent tips and host tricks - https://youtu.be/ug_3xkzt98A The Ten Items You Should Absolutely Provide Airbnb Guests - https://youtu.be/mQYVJcqr9I0 5 Superhost Ways to Prepare for an Airbnb Guest - https://youtu.be/yHAWS2D2d1M *** RESOURCES FROM THIS EPISODE *** What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint - https://amzn.to/2I6NYUV Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines - https://amzn.to/2E5TTWn Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - https://amzn.to/2I7kXZa Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - https://amzn.to/2GCUqk9 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2ByXgmV We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning i