How to use the house cleaner mulligan to get more referrals is a house cleaning FAQ. Angela Brown, The House Cleaning Guru says play the mulligan game every week. This is when you exceed customer expectations and go the extra mile in your housecleaning. The customer says clean my space, but they only pay the maid service for so much time. So, when you have a chance to do a #mulligan it's like doing a good deed beyond your housekeeper salary. And we know excellent #CustomerService makes customers talk. Word of mouth referrals is the result and the house cleaner mulligan is the way to get those referrals. Today's #AskaHouseCleaner sponsors are Savvy Cleaner. (Training and certification for house cleaners and maids.) And Savvy Perks (a way for you to give a mulligan to your cleaning team.) *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/mulligan *** MORE VIDEOS ON THIS TOPIC *** Going The Extra Mile | Doing More Than Required - Rafael Eliassen - https://youtu.be/Kq8UZrr3kCs Going the Extra Mile for You - Access Bank - https://youtu.be/Zgun38esMzo ExtraMile Extras Cashier Training Video - Chevron with Techron - https://youtu.be/EXf3CRsMWiQ Customer Service Expert: How to Provide a Better Customer Experience - Shep Hyken - https://youtu.be/uQWoeD-ufXU Customer Service. Make the difference - Planet Booking - https://youtu.be/0jgI93fXzs *** RESOURCES FROM THIS EPISODE *** Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - https://amzn.to/2RiFQE0 It's Never Crowded Along the Extra Mile: 10 Secrets for Success and Inner Peace - https://amzn.to/2V5Yv55 Mile 2: 31 Extra Mile Secrets For An Extraordinary Life - https://amzn.to/2R9EsDR The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2BAEZ82 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2LzBnHR We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to th