"How do I overcome a 1-star review for house cleaning? I'm trying to grow my cleaning business with ratings and reviews but I got a 1-star review filled with hate and animosity." We Ask a House Cleaner about DIY reputation management and how to resolve a bad review on Google, and Yelp. Angela Brown, The House Cleaning Guru says a 1-star review isn't going to kill you. Focus on your satisfaction guarantee, customer service, attention, and care. Oh, and a QR code. A satisfied customer is your best weapon against the schema. Today's sponsors are Savvy Perks (where you can reward your employees for work well done.) Savvy Cleaner (House Cleaner and Maid Service Training.) HouseCleaning360 (Where you can list your cleaning business do customers can find you.) And My Cleaning Connection (a hub of really cool cleaning stuff and resources.) *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/1-star-review/   *** MORE VIDEOS LIKE THIS *** If My Life Depended on It - https://youtu.be/zbWN20J458Y Scam Artist Targets House Cleaners - https://youtu.be/aSgqmlxbUJY Broken Vacuum - https://youtu.be/wmCpLk43Eic Damage Control for House Cleaners - https://youtu.be/eFHErJW-f5k Housekeepers Having a Bad Day - https://youtu.be/iwpQq1Dasfg Accused of Theft While House Cleaning - https://youtu.be/hWBVEs0XoLk *** RESOURCES FROM THIS EPISODE *** How to Write a Review - http://amzn.to/2AwH3fH Manipurated: How Business Owners Can Fight Fraudulent Online Ratings and Reviews - http://amzn.to/2zwx5gr 2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results - http://amzn.to/2yle2SJ Perfect Phrases for Performance Reviews - http://amzn.to/2hoBH1G Perfect Phrases for Managers and Supervisors - http://amzn.to/2zx9tIn How to Get Customer Reviews - http://bit.ly/2jhZO2E 7 Steps to Add Value with Customer Ratings and Reviews - http://on.mash.to/2hgY7Or How to Ask Customers for Reviews and Actually Get Them - https://mklnd.com/2hh0scn How to Get More Customer Reviews - http://bit.ly/2cVdv4n We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying fro