Wanna hear the world's greatest cancellation policy for house cleaners? If you have customers who postpone their scheduled cleaning regularly, your #cleaningbusiness may need to charge a cancellation fee. Or better yet, you may want to prevent cancellations in the first place. How do you create a cancellation policy? *** WORLD'S GREATEST CANCELLATION POLICY CHAPTERS*** 0:00 - What do you do if a customer has to cancel their scheduled cleaning? 0:05 - Meet #AngelaBrown the House Cleaning Guru 0:35 - How do you create a cancellation policy? 1:01 - Use a worksheet on your walkthrough 1:25 - Explain your rules for rescheduling and cancellation fees 3:28 - How a cancellation is different from calling out sick 6:06 - Instead of canceling re-gift your cleaning to someone else *** PROMISED LINKS AND GOOD KARMA RESOURCES *** The Road from Contract to Close: How to Successfully (and Easily) Manage the Details without Losing Your Mind - Or Your Clients - http://amzn.to/2v9qmq9 The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It - http://amzn.to/2hzXS48 The E-Myth Contractor: Why Most Contractors' Businesses Don't Work and What to Do About It - http://amzn.to/2v91ZZx The Most Successful Small Business in The World: The Ten Principles - http://amzn.to/2hz0yir Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine - http://amzn.to/2vurNQY QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life - http://amzn.to/2wjIv31 Blindspot: Hidden Biases of Good People - http://amzn.to/2v9V4j6 We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS*** Daily Giveaway - https://funnycleaningshirts.com *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleaner Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids. https://FunnyCleaningShirts.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com