36 min listen
Introducing the Orenda Help Desk in Pool Service Software (PSS)
FromRule Your Pool
ratings:
Length:
23 minutes
Released:
Oct 27, 2021
Format:
Podcast episode
Description
00:00 - Intro00:49 - Today's episode is about addressing problem pools in the most efficient way02:02 - Introducing Gus Velez, founder of Pool Service Software04:36 - PSS users are pool service professionals07:35 - They had a few chemistry support tickets come in, and they are not chemistry experts. So they went out looking for a partner who can help their users with water chemistry. They found Orenda.10:28 - When you call Orenda, it's most helpful if you give us the right info about the pool. Photos, chemistry history, age of the pool, etc.13:47 - Users can just touch a button in PSS and it sends the pool's information–and the user's question–directly to Orenda.16:32 - PSS also has a web-based dashboard, and business owners can also request Orenda support on behalf of their employees.18:54 - This integration makes our job easier at Orenda, because we have the right information to answer questions faster.20:59 - Thanks for listening! ------------------------------------Connect with Orenda TechnologiesWebsite: https://www.orendatech.comBlog: https://blog.orendatech.comYouTube: https://www.youtube.com/user/OrendaTechnologiesFacebook: https://www.facebook.com/orendatech/Instagram: https://www.instagram.com/orendatechnologies/
Released:
Oct 27, 2021
Format:
Podcast episode
Titles in the series (100)
Cement Cures Ugly | Orenda Startup Philosophy: Why is Orenda doing something so radically different than it has been done for so long? And why is it working? Eric and Jarred talk about the philosophy of the Orenda Startup in the first of a two-part series. by Rule Your Pool