Robert Jensen is the man you want in the room on the worst day of your life. He runs the world's largest disaster recovery business, Kenyon International,  and is an expert in  recovering the dead and reuniting them with  the families they leave behind. We discuss the challenges of collecting fragmented remains, the importance of managing family expectations and why returning personal effects is so critical to the grieving process.To read more about Robert’s work, his memoir “Personal Effects” is now available. Produced by Georgie Vestey and Kate McAll, with original music by John Biddle. And finally … if you’ve found this episode interesting and want to support the show,  please rate it on your favourite podcast app.  It really makes a difference.